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All orders will be dispatched within a time scale 48 hours. Shipping does not proceed during the weekend (Saturday or Sundays). Therefore, any orders that are placed on a Friday are to be shipped the following Monday. Ecigfactory.co.uk ship all products recorded delivery by courier (Royal Mail) with a delivery time of 2 – 3 days. We do not hold responsibility for items that are shipped successfully but fail to arrive due to the faults of the shipping company. Once an item has been successfully dispatched from ecigfactory.co.uk head quarters, it is the responsibility of the respective shipping company to successfully deliver according to schedule.
Our courier does not allow any claims procedure to begin before 28 days have passed since the date of shipping. In order to ensure our loyal customers avoid any misfortune, we ecigfactory.co.uk, with great pleasure, agree to re-send the missing products to you at no extra cost with 14 business days.Please be aware that ecigfactory.co.uk are acting in good faith and are providing this replacement service in order to save our customers from the trouble of making a claim against the shipping company, as this would waste your time and efforts. It is an ecigfactory.co.uk policy to sincerely value our customers, therefore, we give our all to provide you with the very highest level of service.
If sadly any shipping problems do occur, please be aware that these stipulations are strictly adhered to by all members of ecigfactory.co.uk.
We appreciate your continued custom and sincerely hope that you never experience any shipping problems. Please be considered when discussing shipping matters and understand that we as a company uphold the highest standards of service but on rare occasion, can be let down by third party handling companies.